embroidery v6 on windows 8

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KarenVA
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Re: embroidery v6 on windows 8

Postby KarenVA » Thu Jan 24, 2013 11:19 am

Here's a link on steps to uninstall Bernina software correctly (it's for version 5, but might be true for version6, too):
http://berninasupport.custhelp.com/app/ ... l/a_id/422
Karen
"We cannot do great things, we can only do little things with great love." Mother Teresa


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MochaB
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Re: embroidery v6 on windows 8

Postby MochaB » Thu Jan 24, 2013 8:11 pm

Fingers crossed that Karen's instructions work.
Bernina 780, Activa 230PE, 1150 MDA, and Janome CoverPro 1000CPX.

kathywilden
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Re: embroidery v6 on windows 8

Postby kathywilden » Fri Jan 25, 2013 9:52 am

I tried your suggestion, it didn't delete everything. Also I have previously downloaded service pack 2 and now I can't even reinstall my embroidery software.
It's very frustrating. Nothing seems to work.

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Re: embroidery v6 on windows 8

Postby kathywilden » Sat Jan 26, 2013 2:32 am

I had success uninstalling the software. I reinstalled it but I still can't open the program.

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KarenVA
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Re: embroidery v6 on windows 8

Postby KarenVA » Sun Jan 27, 2013 7:11 pm

After you uninstall the program--turn your computer off and on again. Then make sure you have disabled your antivirus program and your firewall BEFORE you reinstall the program. Mkae sure you follow the directions about when to plug in the dongle, too.

You must be feeling so crazy by now--I'm so sorry!! Do you have anybody at your Bernina dealer's who could help you install it?
Karen
"We cannot do great things, we can only do little things with great love." Mother Teresa


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kathywilden
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Re: embroidery v6 on windows 8

Postby kathywilden » Mon Jan 28, 2013 7:11 am

This is doing my head in. I've tried all kinds of solution but still the same result.
I have asked the technician from Bernina where I live. He doesn't seem to
know about this problem. I'm going to ask a computer technician to have a
look for me. :roll:

kmouse
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Re: embroidery v6 on windows 8

Postby kmouse » Mon Jan 28, 2013 1:53 pm

I do think this is a proper next step. From the FAQs on the Bernina website, Windows 8 should run similarly to Windows 7. However, computers could have their own settings/firewalls/filters, etc that make installing existing software problematic.

To my knowledge, Bernina is needing to address and update so DesignWorks will work on Windows 8. I have XP, which is ancient but I still want to use My Label, DesignWorks, V6 (without worries) and open V4 files, which will be unavailable or changed if I upgrade so I am staying put for now.

Keep us posted.

Kim
Bernina 830LE, 450E, Artista D+ Software, Bernina 1100 DE Serger, Handi Quilter 16 w/ Sit-down Table

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Re: embroidery v6 on windows 8

Postby kathywilden » Wed Jan 30, 2013 6:46 am

I'll let you know what happens with the computer technician in a couple of days...

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Re: embroidery v6 on windows 8

Postby kathywilden » Sat Feb 02, 2013 5:11 am

SUCCESS!!! Had a technician look at my laptop today, he got the emb: software working. It was a compatibility problem. Thank you all for your help. I'm glad it was a simple problem that got fixed in about 3 minutes.

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Re: embroidery v6 on windows 8

Postby kmouse » Sat Feb 02, 2013 7:33 am

Glad it's working for you now. Still stumped on fixing "compatibility issues" but glad I am glad it wasn't difficult for the pros.

Kim
Bernina 830LE, 450E, Artista D+ Software, Bernina 1100 DE Serger, Handi Quilter 16 w/ Sit-down Table


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